{"id":1068,"date":"2022-09-12T15:17:06","date_gmt":"2022-09-12T21:17:06","guid":{"rendered":"https:\/\/www.iccu.com\/?page_id=1068"},"modified":"2023-06-29T15:22:44","modified_gmt":"2023-06-29T21:22:44","slug":"online-deposit","status":"publish","type":"page","link":"https:\/\/www.iccu.com\/services\/online-deposit\/","title":{"rendered":"Mobile &#038; Online Deposit"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide is-style-h2 has-green-color has-text-color\">Mobile Deposit<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"313\" src=\"https:\/\/www.iccu.com\/wp-content\/uploads\/2023\/02\/Mobile-Online-Deposit_Mobile.webp\" alt=\"\" class=\"wp-image-6291\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-lg-font-size\">Anytime, anywhere, pull out your phone and use the ICCU App to make a deposit. Click on the Make a Deposit Widget and simply follow the instructions using the camera on your device.<\/p>\n\n\n\n<ol type=\"1\" class=\"has-lg-font-size wp-block-list\">\n<li><strong>Click<\/strong>\u2013 click Make a Deposit once signed into your app.<\/li>\n\n\n\n<li><strong>Snap<\/strong> \u2013 enter check information and snap photos of your check.<\/li>\n\n\n\n<li><strong>Deposit<\/strong> \u2013 verify the information and make your deposit.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-lg-font-size\">The ICCU app is available on both the App Store\u00ae and Google Play\u2122<\/p>\n\n\n\n<div id=\"block_fba09116e2481b398b2f081616b0945d\" class=\"js-button-group is-horizontal justify-left \">\n  \n\n<button id=\"block_998f0bf81be3c4926f239f6599a60b9d\" class=\"js-button \" onclick=oao.open('%\/ebranch')>Log into eBranch<\/button>\n\n\n\n\n<button id=\"block_ea456f4ea02b166dea93c640ba9934ae\" class=\"js-button is-style-link\" onclick=oao.open('\/services\/online-banking\/download\/')>Download the ICCU app<\/button>\n\n\n\n<\/div>\n\n\n\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide is-style-h2 has-black-color has-text-color\">Online Deposit<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Log into eBranch and select <strong><em>Make a Deposit<\/em><\/strong> under <strong><em>Transfer &amp; Pay<\/em><\/strong>. From there, follow the instructions to upload a scanned image or photo of your check front and back. Make your deposit. Done! It\u2019s that simple.<\/p>\n\n\n\n<div id=\"block_662ca025a263b578ff1276a098506c7a\" class=\"js-button-group is-vertical justify-left \">\n  \n\n<button id=\"block_d3710a3f2716ebdcfec0961d07319226\" class=\"js-button is-style-primary-small\" onclick=oao.open('%\/ebranch')>Log Into ebranch<\/button>\n\n\n\n<\/div>\n\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"313\" src=\"https:\/\/www.iccu.com\/wp-content\/uploads\/2023\/02\/Mobile-Online-Deposit_Online.webp\" alt=\"\" class=\"wp-image-6301\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide is-style-h2 has-green-color has-text-color\">Deposit Errors<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-not-stacked-on-mobile has-green-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center is-style-h2 has-white-color has-text-color\"><strong>Displayed Error Message<\/strong><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center is-style-h2 has-white-color has-text-color\"><strong>Reason<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-h3\"><strong>Deposit Failed<\/strong><\/h3>\n\n\n\n<p>There was an error in your deposit.&nbsp; Could not verify check.&nbsp; Please try again.<\/p>\n\n\n\n<p>(Response Code: E35)<\/p>\n\n\n\n<p>Your Submission failed for the following reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Image cannot be processed<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>This error is likely due to poor image quality.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-h3\"><strong>Deposit Failed<\/strong><\/h3>\n\n\n\n<p>There was an error in your deposit.&nbsp; Could not verify check.&nbsp; Please try again.<\/p>\n\n\n\n<p>(Response Code: E35)<\/p>\n\n\n\n<p>Your submission failed for the following reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check appears to have been deposited earlier<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>This error is due to the possibility of a duplicate check. A check may have been deposited earlier.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading is-style-h3\"><strong>Deposit Failed<\/strong><\/h3>\n\n\n\n<p>There was an error in your Deposit.&nbsp; Could not verify check.&nbsp; Please try again.<\/p>\n\n\n\n<p>(Response Code: E35)<\/p>\n\n\n\n<p>Your submission failed for the following reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check amount could not be confirmed.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>The amount you entered versus the amount read by OCR exceeds the threshold defined by ICCU.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-h3\"><strong><strong>Confirmation Needed<\/strong><\/strong><\/h2>\n\n\n\n<p>Your submission needs confirmation due to the following reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Back endorsement could not be found.&nbsp; If you want to continue with the deposit, press Continue, otherwise press Cancel.&nbsp; The check may be held for review based on ICCU\u2019s policies.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"is-style-default\">Check endorsement was not detected by the OCR system. Confirm the check is endorsed and continue with the deposit. If the check is not endorsed, cancel the deposit, endorse the check and recapture the back.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-h3\"><strong>Deposit Failed<\/strong><\/h2>\n\n\n\n<p>There was an error in your deposit. The calendar day deposit limit of $7500.00 will be exceeded. You may deposit up to $7500.00.<\/p>\n\n\n\n<p>(Response Code: EL1)<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Deposit amount exceeds daily limit defined by ICCU.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-h3\"><strong>Deposit Failed<\/strong><\/h2>\n\n\n\n<p>There was an error in your deposit. Please contact your financial institution.<\/p>\n\n\n\n<p>(Response Code: 96)<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>This error is most likely caused because the account is locked.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-h3\"><strong>Deposit Failed<\/strong><\/h2>\n\n\n\n<p>Item cannot be processed. Please delete. Possible contributing factors:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Front Image Too Dark.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>This issue is most likely caused when an image quality is too dark or the image contains too many pictures causing the file size to be larger than what is accepted.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-h3\"><strong>Deposit Failed<\/strong><\/h2>\n\n\n\n<p>The uploaded image file size appears to be too small. Please verify these items and review our helpful tips.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>This issue is most likely caused when the end user crops and removes too much of the image in My Deposit. Rescan the image and make sure border is maintained when cropping the image.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading is-style-h3\"><strong><strong>Connectivity Issue<\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>If a you receive a message indicating a connectivity issue when trying to submit a check image, the link may be temporary down. Please try again later.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-text-color has-lighter-gray-color has-alpha-channel-opacity has-lighter-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mobile Deposit Anytime, anywhere, pull out your phone and use the ICCU App to make a deposit. Click on the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":6284,"parent":31,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"product-detail-page.php","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-1068","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mobile &amp; Online Deposit - ICCU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iccu.com\/services\/online-deposit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile &amp; Online Deposit\" \/>\n<meta property=\"og:description\" content=\"Mobile Deposit Anytime, anywhere, pull out your phone and use the ICCU App to make a deposit. 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