{"id":2564,"date":"2020-04-10T20:42:25","date_gmt":"2020-04-11T02:42:25","guid":{"rendered":"https:\/\/iccu.lndo.site\/blog\/uncategorized\/all-about-videochat\/"},"modified":"2025-03-18T15:42:03","modified_gmt":"2025-03-18T21:42:03","slug":"all-about-videochat","status":"publish","type":"post","link":"https:\/\/www.iccu.com\/blog\/financial-education\/all-about-videochat\/","title":{"rendered":"All About VideoChat\u00a0"},"content":{"rendered":"<style type=\"text\/css\">\n.default-content p {<br \/>\n    text-align: left;<br \/>\n    margin-top: 0.8em;<br \/>\n}<br \/>\nh2, h3 {<br \/>\n    text-align: left;<br \/>\n    margin-top: 1.2em;<br \/>\n    font-weight: 700;<br \/>\n}<br \/>\n<\/style>\n<p>While the world is getting more mobile, the importance of being able to do banking online is gaining more traction. However, the desire for personal contact is still present! Though we may be doing more and more digitally, we still like the availability of FaceTime, Skype, Zoom, or other video chatting capability. It\u2019s natural. As people, we like to see people!<\/p>\n<p>It\u2019s hard to deny the benefits of having face-to-face contact with someone when it comes to your banking. VideoChat is our solution to bank face-to-face even when you are in a remote location, on the road, or on the go.<\/p>\n<h2><strong>What is VideoChat?\u00a0<\/strong><\/h2>\n<p>With VideoChat from ICCU, you can video chat with a live service agent through your mobile device or on desktop. It\u2019s secure and easy to use. These agents can handle most calls such as loan requests, account opening, wire transfers, and any account questions you may have!<\/p>\n<h2><strong>When is VideoChat available?<\/strong><\/h2>\n<p>Our agents are available through VideoChat Monday through Saturday from 8am to 7pm MT. This service is available for hours that extend past our normal branch and call center hours. Our extended hours make it more convenient than ever to speak with a real person who knows how to help.<\/p>\n<h2><strong>How does it work?\u00a0<\/strong><\/h2>\n<p>The first step is to make sure that you are a member of ICCU. If not, you can learn how to get started <a href=\"\/membership\">here.<\/a><\/p>\n<p>Second, make sure you have enrolled in eBranch. If you already have eBranch or have accessed your accounts through our app, you are already enrolled. If not, you can fill out the enrollment form <a href=\"https:\/\/www.iccu.com\/personal-ebranch\">here,<\/a> or call us at 1-800-456-5067 to enroll over the phone.<\/p>\n<p>Third, follow the directions for your device. You\u2019ll find instructions for iOS and Android <a href=\"https:\/\/www.iccu.com\/videochat\">here<\/a>. VideoChat is compatible with both, though getting started is unique to each device. Or, you can access VideoChat <a href=\"https:\/\/www.iccu.com\/videochat\">here<\/a> on your desktop computer.<\/p>\n<h2><strong>What are the capabilities of VideoChat?<\/strong><\/h2>\n<p>You can do almost anything through VideoChat, including opening new accounts, applying for loans, adding joint owners or youth accounts, sending wire transfers, and get answers to account questions. If you are working on a document that needs a signature, you can sign right on the screen with your finger, and it is as if you were signing from a branch. If you have a photo ID or documents you want to add, the agent can send you a request to take a photo and you can add it right then, all within VideoChat.<\/p>\n<p>The sound and visual resolution is very high. If you are somewhere you don\u2019t want to be overheard, you can type in questions or answers. Once you open the call, no need to change the screen, everything is done within VideoChat. It may sound complicated, but it is surprisingly intuitive and simple. You can ask any question, whether it is about your account or a new product.<\/p>\n<p>For <a href=\"https:\/\/www.iccu.com\/accounts\">personal accounts<\/a>, you can open new <a href=\"https:\/\/www.iccu.com\/accounts\/personal-checking-accounts\">checking account<\/a>s, <a href=\"https:\/\/www.iccu.com\/accounts\/personal-savings-accounts\">savings account<\/a>s, <a href=\"https:\/\/www.iccu.com\/accounts\/kids-accounts\">youth account<\/a>s, <a href=\"https:\/\/www.iccu.com\/accounts\/certificates-of-deposit\">CD<\/a>s, <a href=\"https:\/\/www.iccu.com\/accounts\/individual-retirement-accounts\">IRA<\/a>s, or <a href=\"https:\/\/www.iccu.com\/loans\/visa-credit-cards\">Visa credit card<\/a>s; or you can open <a href=\"https:\/\/www.iccu.com\/loan\">personal loans<\/a> including home loans, HELOCs, auto loans, RV loans, signature and secured loans, credit care programs, and student loans. The main things you can\u2019t do through VideoChat are receive immediate paper cash or coins. Even then, you can request a check be mailed to you. Our agents can assist in English or Spanish. If you need help in another language, we use a third party service and can assist you by phone.<\/p>\n<p>For businesses, you can open various <a href=\"https:\/\/www.iccu.com\/accounts?type=business\">business accounts<\/a> including <a href=\"https:\/\/www.iccu.com\/accounts\/checking-accounts?type=business\">business checking<\/a>, business <a href=\"https:\/\/www.iccu.com\/accounts\/savings-accounts?type=business\">savings<\/a>, business <a href=\"https:\/\/www.iccu.com\/accounts\/cd-sep?type=business\">CDs &amp; SEPs<\/a>, or <a href=\"https:\/\/www.iccu.com\/loans\/business-visa-cards\">business visa cards<\/a>; or you can open various <a href=\"https:\/\/www.iccu.com\/loan?type=business\">business loans<\/a> including business term loans, business visa cards, SBA loans, commercial construction loans, commercial real estate, and business lines of credit.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While the world is getting more mobile, the importance of being able to do banking online is gaining more traction. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":2565,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[89],"tags":[],"class_list":["post-2564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-financial-education"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>All About VideoChat\u00a0 - ICCU<\/title>\n<meta name=\"description\" content=\"It\u2019s hard to deny the benefits of having face-to-face contact when it comes to your banking. 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